Accessibility statement for MyLifeWarrington

This accessibility statement applies to

This website is run by Warrington Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back in touch with you.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

Warrington Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances' listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Link text used for multiple different destinations - the text for a link is on the page more than once
  • Missing button in form - a button needs to be added to form to make it easier to use
  • "Bold" tag used to format text - this should be done another way, using something called a "strong" tag instead
  • HTML is used to format content - this should be done by using a style sheet
  • Image link is missing alternative text - text needs to be added to describe an image
  • iFrame is missing a title - this is a name for something on the page
  • Heading is missing text - the name of the page needs to be added
  • Image with no alt attribute - the image needs a simple description
  • Element ID is not unique - there some technical names on web pages that we need to make unique
  • Local link destination does not exist - There is a broken link on the page
  • Link identified only by colour - this is when a link is marked as strong or in italics
  • Select box has no description - a description needs to be added for a range of options
  • Colour contrast is insufficient - this means that the text needs to be more obvious
  • Missing required WAI-ARIA states or properties -
  • "u" tag used to format text - underlines should not be used as they can be confused with a web link

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

What we're doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

  • A full review of all WCAG 2.1 AA issues as identified by our Siteimprove testing software
  • This review found the issues in the CSV file

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 15 December 2020.

This website was last tested on 13 December 2020. The test was carried out by Warrington Borough Council web team using the Siteimprove software.

You can read the full accessibility test report:

On this page you can adapt this website to meet your needs. The settings you create on this page will be saved for future visits. If you wish to return to the standard settings, click the "Reset settings" button.
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Access Keys

We haven't used access keys as they can often interfere with the default keyboard shortcuts of modern browsers. The content is easily tab-navigable and screen-reader friendly. We have tried to make our site as accessible as possible.

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