Family Lives - National Information

Please note - this information has been extracted from the Family Lives website.

We believe that happy children come from happy families and currently support families to improve the outcomes for over 1 million children each year.

Family Lives is a charity that has over three decades of experience in helping parents deal with the changes that are a constant part of family life. We know that many people play active roles in the raising of children within any family, from Dads, Grandparents, stepparents and non-resident parents. Our role is to support all of you to achieve the best relationship possible with the children that you care about.

We recognise that the best way to support families is to provide FREE professional, non-judgmental support and advice in a way that all members of the family can access. We therefore provide a 24 hour helpline, a really useful website, message boards, email service, live chat and parenting/relationship support groups – the great news is that all of the services are FREE and you can contact us 24/7 365 days a year.

People contact us about all aspects of family life that include all stages of a child’s development, issues with schools and parenting/relationship support. We also respond when life becomes complicated and provide support around family breakdown, aggression in the home, bullying at school, teenage risky behaviour and mental health concerns of both parents and their children.

We recognise that life is often complicated and the experience of over 700,000 families, who contact us each year, is that it is good to talk and seek a solution through engaging with our staff who are experienced at listening. They can help you find the solutions to the concerns that you have and recommend further support within our own wider services and/or in relationship to our many partner organisations.

Our services are designed to help anyone caring for a child. We offer:

  • Parentline: 0808 800 2222
  • Email support
  • Live chat
  • Videos
  • Podcasts
  • E-learning modules
  • Online community
  • Dedicated bullying website
  • Website for parents of teenagers
  • Support where you live

For more information please visit the website.

Who to contact

0808 800 2222

Where to go

Family Lives
Family Lives, Broadway House 15-17
The Broadway

Time / date details

When is it on
Helpline 0808 800 2222 available 24 hours a day 365 days a year

Other details


Local/National Service?