Talking Matters Warrington

We are commissioned by Warrington Clinical Commissioning Group and have been in operation since 1st April 2011. The service is part of Mental Health Matters, one of the largest voluntary organisations in the UK providing Improving Access to Psychological Therapies (IAPT). In Warrington, we work in partnership with CWP NHS Trust.

We are also a single point of access for counselling services in Warrington and a service which provides computerised CBT.

Improving Access to Psychological Therapy (IAPT) seeks to use the least intrusive method of care possible to treat people. This is called a 'stepped care model' and means that the patient is generally offered a low intensity therapy in the first instance.

The clinician delivering your care will explain to you what choices are available and why they are considered suitable for you.

 We offer:

  1. Telephone sessions for convenience and ease.
  2. One to one face to face appointments
  3. Groups sessions and workshops - make connections, you're not alone.

The service offers a range of interventions to people who are 16 years and above, and who are experiencing difficulties such as:

• Low mood and depression

• Anxiety - Generalised Anxiety Disorder

  • Health Anxiety
  • Social Anxiety
  • Panic Disorder
  • Agoraphobia with or without panic
  • Obsessive Compulsive Disorder (OCD)

• Post Traumatic Stress Disorder (PTSD)

• Specific Phobias

• Sleep Problems


Talking Matters Warrington – IAPT

Psychological support for Warrington staff

Talking Matters Warrington is now offering psychological support to NHS and social care staff in Warrington, to help them cope with the stresses and challenges they’re facing, as a result of the COVID-19 outbreak. The online CBT support includes programmes such as stress management, low mood, resilience and modules on coping with COVID-19. The nature of the programmes means people can access them immediately. This offer of support is open to all health and social care staff working in Warrington, aged 16 or over (regardless of where they live, or where their GP is based). Any staff member who is interested, should complete the attached referral form and email it to

Talking Matters Warrington’s core service
Talking Matters Warrington continues to offer its core service, alongside the support described above (which is a specific response to the COVID-19 outbreak). Due to the current restrictions psychological interventions are being delivered via telephone and through the Silvercloud e-therapy platform. The service offers a range of talking treatments to people experiencing issues such as depression, anxiety, panic, obsessive compulsive disorder (OCD), or post-traumatic stress disorder (PTSD). The treatments include guided self-help and cognitive behavioural therapy (CBT).


To use the core service, people need to be aged 16 or over and registered with a GP in Warrington. People can be referred into the service by a GP, or can refer themselves. The service is currently accepting referrals via email and via voicemails left at 01925 401720. Referral forms can be downloaded from Talking Matters’ webpages


14 April 2020




New 24/7 crisis line to support people’s mental health


PEOPLE living in Halton, Knowsley, St Helens and Warrington who are experiencing a mental health crisis can now access mental health support via a new 24/7 dedicated mental health crisis line: 01925 275 309. This complements the existing 24/7 mental health crisis line in Wigan: 01942 636 395.


North West Boroughs Healthcare NHS Foundation Trust has launched the crisis line to provide support 24 hours a day, seven days a week to people of all ages, including children and young people, who need urgent mental health support.


John Heritage, Chief Operating Officer and Deputy Chief Executive, said: “We recognise that these challenging times are affecting a lot of people’s mental wellbeing.


“We are committed to responding to people’s needs and our dedicated 24/7 mental health crisis line offers local, specialised support in a timely, person-centred and safe way.


“By calling our crisis lines, you will speak with one of our dedicated mental health professionals who will work with you to develop a plan and help you to access the support you need.


“I’m hugely proud of the efforts of all of our staff and their continued dedication to make sure our patients are receiving the care and support they need. I would like to thank everyone who has worked hard to establish and deliver this crisis line in such a short space of time.”

What to do if you need urgent mental health help:

  • Please call and our dedicated local crisis lines and NHS staff will support you to access the help you need:
    • If you live in Halton, Knowsley, St Helens or Warrington call 01925 275 309
    • If you live in Wigan call 01942 636 395
  • The crisis lines are available 24 hours a day, seven days a week and are open to people of all ages – including children and young people
  • The crisis lines are now the first port of call for mental health crisis help – it is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be redirected to this local service
  • Please note, A&E and 999 are not the best places to get help for the majority of mental health problems – call our crisis line to be directed to the best local service to support you
  • You should still call 999 or go to A&E if you have a life-threatening emergency requiring immediate mental or physical health assistance
  • For non-urgent help and general wellbeing advice, North West Boroughs Healthcare’s website contains information and links to resources to support people with anxiety, low-mood, and worries relating to the current Covid-19 pandemic:

More information about the new helpline can be found at:



For more information, contact Amy Poole, Communications and Marketing Lead, on 01925 664 034 or email


Notes to editors

1)       North West Boroughs Healthcare NHS Foundation Trust delivers treatment, support and guidance for a wide range of physical and mental health issues as well as learning disability services to people living in Greater Manchester, Halton, Knowsley, Sefton, St Helens, Warrington and Wigan.  




Who to contact

01925 401 720

Where to go

51, Bewsey Street

Time / date details

When is it on
Office (Bewsey Street): Monday to Thursday: 9am - 5pm and Friday 9am - 4.30pm
Time of day

Other details


Age ranges
Referral details

If you would like any further information about our services, please contact us.