Single Point of Access (SPA)

The Nurse led SPA Service coordinates urgent referrals for patients with unscheduled care needs; utilizing best practice guidance and triage skills to ensure Warrington patients have an excellent patient experience supported by safe and effective clinical care pathways.

Providing the right care in the right place at the right time.

The Roles of SPA are:

  • Reduce unnecessary hospital admission/ Promote Early supported hospital discharge
  • Ensuring patients access the most appropriate care pathway
  • To provide a less stressful and more informative and satisfying patient experience
  • Promote community and social care pathway
  • Report gaps in service provision to inform future commissioning intention

The SPA Service Model has 6 Key Components:

  • Access
  • Assessment
  • Signposting
  • Treatment
  • Self-management
  • Planning

The SPA services ensure that patients are kept informed each step of the way, given a point of contact for any questions or concerns.

On-going support and information enables patients to remain in control of their own care pathway.

The SPA service updates the clinical referrer with the outcome and continues to inform the GP practice and other supporting community teams of all relevant developments in connection with the referral.

SPA services ensure that patients receive the treatment that is most appropriate for their needs, avoiding a hospital admission if at all possible.

Who to contact

Telephone
01925 454814 or FAX: 01925 867953 GP's and Clinicians
Nursing and Residential Care Homes via Fax – 01925 867922 from 9am – 5pm

Time / date details

When is it on
Monday to Friday between 8am and 7pm

Other details

Availability

Referral required
Yes
Referral details

Referrals are accepted from:

  • GPs
  • Other Community Healthcare Professionals
  • Social Services
  • North West Ambulance Service
  • Integrated Hospital Discharge Team
  • WHHFT Rapid Response Service
  • WHHFT Hospital Specifically for IV Therapy and Respiratory Patients and  The In Reach Community Matron
  • Catheter Patients
  • Warrington Care Homes